Professional Services

Apptio provides you with onboarding teams with deep domain knowledge of IT, finance, and analytics best practices. With Apptio, you have the peace of mind that comes from partnering with the market leader in technology business management.

Tiago Nascimento halfbody 1 - Professional Services - Apptio

Tiago Nascimento
Customer Success Manager

Implementation Services

Apptio Implementation Services onboard customers using an iterative approach designed to identify insights that deliver quick and incremental value throughout each project.

  • Delivered through hands-on, interactive workshops by Apptio and TBM domain experts offering industry leading best practices and guidance
  • Implementation Service Packages are Fixed Fee and include clearly defined deliverables that enable standard application functionality

“Partnering with Apptio over the past three years has been a great experience. The customer support and product are second to none!”

Doug Copeland
IT Project Manager
Huntington Ingalls

Managed Services

Let Apptio experts handle all hands-on keyboard configuration and Apptio administration activities. Managed Services provides remote-based technical staff augmentation.

  • Focused on continued success and adoption post-implementation through technical best practices and configuration
  • Flexible packages available in monthly increments – various dedicated weekly levels of effort based on needs
  • Can include data management, ad-hoc report creation, model configuration, validation, and more
Advisory Services

Apptio Customer Success Advisors provide guidance on program governance, organization change management, and strategic alignment to achieve TBM goals and initiatives.

  • Advisory Services accelerate TBM initiatives and transformation through pragmatic TBM adoption and governance practices
  • Advisors average 10+ years of industry experience, bringing extensive domain knowledge and expertise in aligning business processes to Apptio solutions
  • We offer a variety of options from conducting targeted workshops focused on maturity to dedicated advisory services with flexible levels of effort to coach and mentor your team

Cloudability Professional Services

Are you just getting started with Cloudability? Or are you a long-time customer seeking guidance on FinOps best practices? Whether you need strategic advice, practical guidance or deep technical expertise, we ensure success at every step so you get maximum value faster.


Develop a comprehensive cloud optimization strategy geared for immediate cost savings. Included are a set of optimization recommendations aligned with the business while starting to enable accountability across the org.

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Apptio’s Cloudability FinOps Practice Management service will provide customers with tailored guidance, strategy and best practices in establishing and operating the activities and processes focused on the principals of cloud financial management.

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The fastest way to get you and your team enabled on the core capabilities of the Cloudability platform. This program includes Admin Training, Initial configuration, End User Training as well as helping your team understand how to get the most value out of your subscription.

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Certified Cloudability experts with multi-cloud expertise can help mentor your team on all the capabilities of the platform.

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Establish FinOps visibility activities into the organization and setup the right organizational structure within Apptio Cloudability to manage Cloud Financial Management in your organization.

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Geared towards IT executives and Cloud Stakeholders, learn the strategy and best practices to build a highly effective Cloud Financial Management Program.

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Apptio Education

All-Access Education Pass

An annual subscription that provides Apptio administrators unlimited access to self-paced and instructor-led online courses; this includes hands-on product practice under the guidance of experts.

Private and Custom Courses

Delivered exclusively for your organization, online or at your location and can include standard education or material written just for you. You can equip everyone from administrators to end-users with the necessary skills via this option.

TBM Education

The TBM Executive Foundation Certification provides senior IT leaders and finance managers the essential knowledge that drives business transformation within IT by running a successful TBM program.